Frequently Asked Questions
Explore our most commonly asked questions below.
Sizing and Product
What size am I?
Please check the size guide on the relevant product page to choose the best fit.
What materials are closemate made of?
Material composition varies by product. Please check the product details for the exact fabric information.
Are bras wireless?
Please check the product details for the construction and support features of each bra style.
Can I add myself to a waitlist if my item is not available?
When a waitlist or back-in-stock option is available, you can use it on the product page.
What if the size I order does not fit me?
Please review the Returns and Exchanges information and contact customer support for help with your order.
Orders and Shipping
How can I check the status of my order?
You can check your order status from the tracking information provided with your order.
When will I receive my order?
Orders typically ship within 2-3 business days. Some items may require an additional 2-3 weeks for final delivery.
Can I edit, cancel, or change my address?
Orders are processed quickly, so changes or cancellations may not be possible after an order is submitted.
How much is shipping?
Orders over $39 qualify for complimentary shipping. Orders below that amount may have a flat shipping fee applied at checkout.
Did not receive an order confirmation or shipping notification?
Please check your junk or spam folder first. If you still cannot find the message, contact customer support for assistance.
What if my order has been marked as delivered, but I have not received it?
Carriers may mark packages as delivered in advance. Please allow 24-48 hours, check nearby entrances and with neighbors, and confirm your shipping address.
Payment and Store credit
Which payment methods do you accept?
We accept major credit cards and additional payment options shown at checkout. The complete list is displayed during checkout.
Returns and Exchanges
What is your return and exchange policy?
Please review the current Returns and Exchanges page for the complete policy and eligibility requirements.
How do I start a return?
Please review the current Returns and Exchanges page for the return process and required steps.
Can I combine my returns using one label?
To ensure returns are processed correctly, please follow the instructions provided for each return request.
More
Is your packaging recyclable?
Nearly all of our paper and plastic packaging materials are recyclable. Please check the packaging instructions for disposal details.